Asia

DBS Bank has expanded “DBS Joy,” its generative AI co-pilot, to provide prompt, personalized support to corporate banking clients. Through AI-enhanced chatbot interactions, DBS Joy has improved customer satisfaction by 23%, handling routine queries and freeing human staff for complex tasks. The technology supports over 120,000 monthly chats and is planned to be rolled out across Southeast Asia. DBS’s AI deployment demonstrates a successful blend of automation and personalized banking, with a particular focus on empowering SMEs with digital financial services.

Taiwan’s CTBC Bank has achieved remarkable recognition, winning 14 awards from The Asian Banker for advanced AI-driven banking platforms, cybersecurity, and retail banking innovation. CTBC’s AI-powered credit decisioning, fraud detection, and customer personalization have set new standards in Taiwan. The bank’s zero-trust security architecture and use of biometrics enhance trust and compliance. Sustainability initiatives aligned with global development goals further distinguish CTBC. The awards showcase how leading Asian banks leverage technology and sustainability to drive customer engagement and operational efficiency.